3D PLUS’s Quality and Reliability Organization is the executive arm of the quality assurance for the entire company. It is responsible for ensuring that 3D PLUS has the most competitive systems, processes, and programs in place to drive strategic quality improvement goals. It maintains, analyzes, and reports all internal and external quality and reliability data. As the customer advocate, it also has the overall responsibility for 3D PLUS’s Customer Satisfaction Plan, which includes scorecard and customer survey management. 3D PLUS’s Global Quality and Reliability structure is outlined in the below chart.
The Global Quality and Reliability Team are all together in the same room to exchange information on daily basis in order to develop major goals, initiatives, and programs based on internal and external data.
Quality metrics goals have managers that are responsible for measuring, analyzing and driving improvements toward defined targets.
These goals and initiatives are closely monitored and shared with all levels of the organization.
To ensure that stringent product quality and reliability expectations are integrated throughout the company, 3D PLUS has established a global Quality Policy.
The policy is spread within several key management control system documents. The following policies are currently in effect:
This document 3DPQ-0080 can be reviewed by customers at 3D PLUS. Only partial information can be shared under NDA. The main ISO 9001 document provides detailed information and references about 3D PLUS.
Reliability Qualification Methodology
The selection process for new memory products is a full evaluation and qualification reported in an executive summary report made by 3D PLUS.
3D PLUS catalog products are qualified through our ESA approved Process Identification Document 3300-0546, with the application 3D PLUS catalog products are qualified through our ESA Process Identification Document 3300-0546 supported by the Process Capability Approval certificate n°351 based in ESCC 2566001 standard.
Specific Space products like SiPs, since not fully compliant to our approved PID are qualified with supplementary Product Qualification.
A summary of main tests that 3D PLUS standard products should comply with is released on a yearly basis. More information is available from the Reliability Data Center here.
On specific requests, customers are free to inquire, if required for its mission.
3D PLUS’s Radiation Assurance Policy has been set-up for the Radiation Tolerant Stack Products, and it covers and it covers all effects induced on the semiconductor devices by the space radiation environment.
In space, electronic devices are subjected to radiations and 3D PLUS monitors Total Ionizing Dose effect (TID) and Single Event Effects (SEE).
3D PLUS’s Radiation Tolerant Products follow the guidelines of our 3D PLUS Radiation Assurance Policy.
Return Material Acceptance (RMA)
This policy applies to all capitalization necessary request from the field, to get 3D PLUS Support, to initiate claim and failure analysis process, to exchange parts due to error in the order, or to add options like varnish coating and tinning.
Failure Analysis, Non Conformance Report (8D)
3D PLUS has a policy to analyze every reliability failure for root cause identification using for root cause identification using an 8D problem solving methodology. This policy applies to all capitalization needed that needs strict investigation and root cause analysis.
Product Change Notice and End of Life Policy
This policy outlines the 3D PLUS Customer Notification Policy for Product/Process Change Notification (PCN) and Product End-of-life.
This policy outlines the minimum acceptable topside date code requirements for shipping product to customers. 3D PLUS date code is defined as YYWW.
All 3D PLUS modules Space “S”, Commercial “N” and Industrial “B” grade Hi rel products from DC1717 are laser engraved on top with part number, 3D PLUS logo, date code defined as (YYWW), serial number.
Few exception does have identification on one vertical face of the module due to the design of electrical signals.
Commercial space grade is all laser engraved on top with part number, 3D PLUS logo, date code defined as (YYWW).
Few exception does have identification on one vertical face of the module due to the size of the module and the design of electrical signals.
The serial number can be identifying at the bottom of the module prior mounting with four digits.
Industrial products are thinner and therefore less area on top to place complete part number. It is sometimes shrink (3D) at the beginning, nevertheless you will find 3D PLUS logo, date code defined as (YYWW), serial number with four digits.
Any time you can ask for traceability search, all records are stored electronically with backup fully recovered twice a year.
Certificate of Conformance (COC)
A certificate of conformance is delivered with every single purchase order, in which you will find 3D PLUS reference, 3D PLUS cage code 3FBQ6 (applicable for US and Canada), customer purchase order, applicable specification and revision level, quantity, product date code, quality level, temperature range, and options if any.
End Item Data Package (EIDP)
In addition to the certificate of conformance the EIDP delivered for space grades products, is as well providing information related to products like serial numbers, Lot Acceptance Test (LAT) parts, components traceability information, Request for Waiver (RFW) and Non Conformance Report (NCR) if applicable, in standard generic Total Ionizing Dose (TID) report, LAT and Destructive Physical Analysis (DPA) module.
As an option LAT and DPA of embedded component can be delivered, with specific TID.
In addition, supplementary test mentioned in Harsh Environment section can be performed for a given purchase order.
The EIDP is also mentioning In and Out products during module manufacturing as a standard. 3 parts are taken for dimensioning and weight check.
All information is burned in a CD Rom including electrical test and included in a nice binder.
Part Number Decoder
A part number decoder table is defined to ease customer purchase order edition, in order to have same language in front of a need.
Part number decoder, specification and options table are defined by:
- 3DPI-0030 - Part Number Decoder - Memory products
- 3DPI-0130 - Part Number Decoder - Sensor modules
- 3DPI-0940 - Part Number Decoder - Power - Computer - SIP
- 3DPI-1010 - Part Number Decoder - Interface modules
- 3DPI-1090 – Part Number Decoder 3D PLUS INTELLECTUAL Property
Customer Documentation Review
This document specifies the global policy and procedure for customer document review assessed by 3D PLUS during contract review with the acknowledgment of order.
3DPI-0030-10 Part Number Decoder 3D PLUS Memory Products
3DPI-0130-7 Part Number Decoder 3D PLUS Sensor modules
3DPI-0940-1 Part Number Decoder 3D PLUS Power - Computer - SiP
3DPI-1010-2 Part Number Decoder 3D PLUS Interface modules
3DPI-1090-1 Part Number Decoder 3D PLUS INTELLECTUAL PROPERTY
Inventor of 3D stacked Electronics for Space
High Quality referential with ISO and Space Agencies Certifications
Our support teams are everywhere you are to ensure your satisfaction
Rugged components able to withstand harsh environments and space radiation effects
Dense, fast, rad hardened, System in Packages, miniaturized
Over 16 years of flight heritage and 100 000 modules in Space